We are delighted to announce to you all that we have been awarded a Trip Advisor Certificate of Excellence for both our restaurant and hotel. We have separate Trip Advisor pages for both sides of the business as the way people submit reviews are very specific to which part of the premises they wish to review and it was with great pleasure we received the news of the two awards which are given to establishments who obtain consistently good reviews throughout the year.
We have been very proud in declaring accolades received over the past few years, this is one of many Certificate of Excellence we have received. Both the restaurant and hotel pages currently show 80% of reviews are Excellent and Very Good and we have also continually drew high praise from booking.com’s own review score award, this year being at 8.6, and our Facebook rating currently stands at a high 4.3 out of 5 from customer reviews.
Review websites can be a fantastic tool to market yourself, there is nothing more assuring than positive comments from neutral customers for potential visitors to read and take advice from. An independent voice can go a long way in confirming the marketing we already implement and give browsers confidence in the validity in our claims. If you read through our reviews the majority of the comments centre around the warm welcoming atmosphere that await you as you arrive, along with good honest value for money meals. Exactly the sentiments we echo when trying to advertise ourselves.
Some establishments overly encourage customers to visit review sites and leave positive feedback but that is not in our nature, we prefer to leave the pressures of persuasion regarding feedback out of our customer interaction. The Appleby Inn Hotel does gladly welcome all forms of feedback but prefer it to be the customers own choice rather than an influenced activity.
Whilst we do certainly enjoy basking in the glory of a certificate of a Certificate of Excellence and our other awards and review scores we always give any negative comments the same level of attention and ensure that should the reviews carry a decent degree of validity we use the information to improve and address and issues raised.
We do hope all of our lovely customers continue to review their visits, we are very humbled to receive such awards and thank you all for taking the time to post them. In the mean time we are just framing our latest award ready for the mantelpiece!
